Support

At Baqala Mart, we are dedicated to providing you with the best shopping experience possible. If you have any questions, concerns, or need assistance, our support team is here to help. Below you'll find various ways to get in touch with us and get the support you need.

Contact Us

If you need immediate assistance, please reach out to us through one of the following methods:

• Phone: 0508884855

Frequently Asked Questions (FAQ)

Before reaching out, you may find the answer to your question in our FAQ section. Here are some of the common issues our customers encounter:

Order Issues

• How can I track my order? - You can track your order status in the 'My Orders' section of the app.
• What if my order is delayed? - We apologize for any delays. Please contact our support team with your order number for assistance.
• Can I cancel or modify my order? - Orders can be modified or canceled within 30 minutes of placement. Visit the 'My Orders' section or contact support.

Account Issues

• How do I reset my password? - Use the 'Forgot Password' link on the login page and follow the instructions to reset your password.
• How can I update my account information? - Go to 'Account Settings' in the app to update your personal information.

Payment Issues

• What payment methods are accepted? - We accept major credit/debit cards and digital payment methods like PayPal and Apple Pay.
• How do I request a refund? - Contact our support team with your order number and reason for the refund request.